All sales are final. We only accept returns for refund, for items damaged in transit.
To be eligible for a refund, you must email us within 7 days of receiving the products at firstname.lastname@example.org to alert us of the damage (Please remember to provide us with proof of purchase). After receiving your email, we will consider your product return. If you receive the approval from us to return the items, we will email you to instruct you how to return the items to us. Then you return the damaged item to us under our instruction. After receiving the damaged item, we will carry out the refund.
Refunds for items damaged in transit
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.
The refund issued will be for the cost of the merchandise only.
* Note: We ship to you through Amazon service of Multi-channel Fulfillment, so the approval or rejection of your refund also depends on Amazon's decision that the damaged items are due to carrier's fault or not.
Other refunds (if applicable)
If we accept the refund for the return of items which are not damaged in transit. There are following cases:
- If the returned items are in saleable condition (the safety seal is still intact), we will refund 100% of the order after deducting shipping and handling fees.
- If the returned items are not in saleable condition (the safety seal is peeled off), we will refund a certain percentage after deducting shipping and handling fees.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you’d like to exchange for a different item, please follow the above instructions for a return, and place a separate new order for the item you’d prefer.
We will not be responsible for the lost packages and we will not refund you in case you provide us with wrong delivery address.
If you want to cancel your orders, please inform us within 24 hours from the time you place orders successfully. After 24 hours from the time you place orders successfully, your orders cannot be cancelled because we have already shipped your orders at that time. Or you can cancel your orders within 24 hours by clicking on the “Cancel” button in your order details in your account.